Refund Policy
Return Window
Our return policy lasts 10 days from the date of purchase. If more than 10 days have passed since your purchase, we, unfortunately, cannot offer a refund.
Return Eligibility
To qualify for a return:
- Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
- Non-Returnable Items: Certain products are final sale and not eligible for return, refund, exchange, or warranty once installed. This includes, but is not limited to:
- DTF Equipment: DTF Equipment
- DTF Hardware: DTF Hardware
Restocking Fee
A 20% restocking fee will be applied to all eligible returns of equipment, parts, and consumables prior to issuing a refund.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- Approved Refunds: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Bank Account: Recheck your bank account.
- Credit Card Company: Contact your credit card company, as it may take some time before your refund is officially posted.
- Bank: Contact your bank, as there is often processing time before a refund is posted.
If you’ve completed these steps and still have not received your refund, please contact us at (940) 482-2932.
Shipping Returns
To return your product, mail it to:
TL Promotions, Inc.
6340 Indian Trail
Sanger, TX 76266
- Shipping Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping Time: Depending on your location, the time it may take for your returned product to reach us may vary.
- Shipping Insurance: If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
For questions related to refunds and returns, please contact us at:
- Phone: (940) 482-2932
- Email: tarra@tlpromotionsinc.com
Note: This policy is subject to change without prior notice. Please refer to our official website for the most current information.
